Bentley HAMMER CONNECT Edition Help

Contact Bentley Systems

Contact Bentley Systems if you want product information, to upgrade your software, or need technical support.

Sales

Bentley Systems' professional staff is ready to answer your questions. Please contact your sales representative for any questions regarding Bentley Systems' latest products and prices.

Toll-free U.S. Phone

800-727-6555

Worldwide Phone

+1-203-755-1666

Fax

+1-203-597-1488

Email

sales@bentley.com

Technical Support

We hope that everything runs smoothly and you never have a need for our technical support staff. However, if you do need support, our highly-skilled staff offers their services seven days a week and may be contacted by phone, fax, email, and the Internet. For information on the various levels of support that we offer, contact our sales team today and request information on our Bentley SELECT program, or visit our Web site.

When contacting us for support, in order to assist our technicians in troubleshooting your problem, please be in front of your computer and have the following information available:

  • Your computer's operating system.
  • Name and build number of the Bentley Systems software you are calling about. The build number can be determined by clicking Help > About HAMMER CONNECT . The build number is the number in brackets located in the lower-left corner of the dialog box that opens.
  • A note of exactly what you were doing when you encountered the problem.
  • Any error messages or other information displayed on your screen.

When emailing us for support, please provide the following details, in addition to the above, to enable us to provide a more timely and accurate response:

  • Company name, address, and phone number
  • A detailed explanation of your concerns
  • If you are emailing us, the HAMMER .log.csv file located in the product directory (C:\Users\<User Directory>\AppData\Local\Bentley\<Product Name>\10).

Available 24 hours a day, seven days a week. You can contact our technical support team at: http://selectservices.bentley.com

Addresses

Internet

http://selectservices.bentley.com

Email

sales@bentley.com

Mail

Bentley Systems, Incorporated

Haestad Methods Solutions Center

Suite 200W

27 Siemon Company Drive

Watertown, CT 06795